Returns Policy at a Glance

At Calimi, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or fit perfectly. That's why we have implemented a returns policy that allows you to receive store credit for your returned items.

Our returns policy is designed to be fair and convenient for both our customers and our business. By offering store credit instead of refunds, we can ensure that you have the opportunity to find another item that you love, while also allowing us to continue offering competitive prices and high-quality products.

Here's how our returns policy works:

1. Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Timeframe: You have 30 days from the date of purchase to initiate a return. After this period, we unfortunately cannot accept returns.

3. Return Process: To initiate a return, please contact our customer support team with your order number and the reason for your return. They will provide you with further instructions on how to proceed.

4. Store Credit: Once your return is received and inspected, we will issue you store credit for the value of the returned item(s), excluding any shipping fees. This store credit can be used towards any future purchase on our website.

5. Exclusions: Please note that certain items are not eligible for return, including final sale items, underwear, and swimwear. Additionally, any items that have been personalized or customized cannot be returned.

6. Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. In such cases, we will provide a prepaid shipping label for your convenience.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or store credit.

8. Store Credit Expiry: Store credit issued for returns does not have an expiry date. You can use it at any time to make a purchase on our website.

By offering store credit instead of refunds, we aim to provide you with a flexible and convenient solution for returns. We appreciate your understanding and support as we continue to improve our products and services.

If you have any further questions or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help!