Returns Policy at a Glance

Returns & Exchanges

We hope you love your Calimi purchase! If something isn’t quite right, please contact us within 14 days of delivery to request a return. Eligible returns will be accepted for an exchange or Calimi store credit.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all original tags attached. Items that show signs of wear, washing, makeup, deodorant, perfume, stains, or other damage will not be accepted.

Approved returns will be issued as an exchange or Calimi store credit. We do not offer refunds to the original form of payment for standard returns. Original shipping charges are nonrefundable.

Final Sale

Sale and clearance merchandise, accessories, and any items specifically marked Final Sale are not eligible for return or exchange.

Starting a Return

Before sending a return, please contact us so we can approve your return and provide return instructions. Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Calimi is not responsible for return packages lost or damaged in transit.

Once your return is received and inspected, your exchange or store credit will be processed.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order number and photos of the item. We’ll make it right.

Local Returns

For customers in the San Antonio area, please contact us to arrange a local return.

Questions?

For return questions or to start a return, please contact us at:

shopcalimi@gmail.com